1. Definitions
"Service" means the Riddle browser automation API, website at riddledc.com, and all related services.
"User," "you," or "your" refers to any individual or entity that accesses or uses the Service.
"We," "us," "our," or "Company" refers to Riddle and its operators.
"Credits" means the prepaid balance of browser compute seconds purchased for use with the Service.
"Content" means any data, text, code, scripts, images, screenshots, or other materials processed through the Service.
2. Acceptance of Terms
By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
We reserve the right to modify these Terms at any time. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.
3. Description of Service
Riddle provides a cloud-based browser automation API that enables users to capture screenshots of web pages and execute Playwright scripts in remote browser environments.
Service Limitations:
- Maximum execution time of 15 minutes per request
- Artifact retention of 24 hours (automatic deletion thereafter)
- Storage free tier limited to 10MB per job
- Rate limits as specified in our documentation
The Service is provided on an "as available" basis. We do not guarantee uninterrupted, error-free, or secure access.
4. User Accounts and Security
You are solely responsible for:
- Maintaining the confidentiality of your account credentials
- Safeguarding your API keys
- All activities that occur under your account
- Immediately notifying us of any unauthorized access or security breach
API keys are shown only once at creation and cannot be recovered. You must securely store API keys and treat them as confidential.
We reserve the right to suspend or terminate your account at any time, with or without cause, with or without notice.
5. Billing and Payment
Pricing:
- Compute: $0.50 per hour of browser time, billed per second
- Minimum charge: 30 seconds of browser time per job (~$0.0042)
- Storage: Free for files up to 10MB for 24 hours; excess storage charged at job completion
- Egress: All downloads billed at approximately 1 second per 1.5MB
Credit Expiration:
ALL CREDITS EXPIRE TWELVE (12) MONTHS FROM THE DATE OF PURCHASE. Expired credits are forfeited and non-refundable. It is your responsibility to use credits before expiration.
No Refunds:
ALL CREDIT PURCHASES ARE FINAL AND NON-REFUNDABLE. We do not provide refunds, credits, or exchanges for any reason, including but not limited to unused credits, expired credits, service dissatisfaction, account termination, service unavailability, or technical issues.
Any billing disputes must be reported within 30 days of the transaction. Disputes not reported within this period are waived.
6. Acceptable Use and Restrictions
The Service may only be used for lawful purposes. You agree NOT to use the Service to:
Illegal Activities:
- Violate any applicable law, regulation, or legal obligation
- Engage in fraud, money laundering, or other financial crimes
- Infringe upon intellectual property rights of others
- Violate privacy rights or data protection laws
Harmful Content:
- Access, capture, or distribute child sexual abuse material (CSAM)
- Access, capture, or distribute non-consensual intimate imagery
- Access content from sites hosting malware or phishing schemes
- Create, distribute, or facilitate malware or malicious code
Unauthorized Access:
- Access websites or systems without proper authorization
- Circumvent security measures or authentication systems
- Access cloud infrastructure metadata services
- Access private or internal networks through the Service
- Perform security testing without explicit written authorization
Service Abuse:
- Resell or redistribute the Service without authorization
- Reverse engineer, decompile, or disassemble the Service
- Interfere with or disrupt the Service or its infrastructure
- Circumvent rate limits or other usage restrictions
YOU ARE SOLELY RESPONSIBLE for ensuring your use of the Service complies with all applicable laws and regulations, including copyright laws, privacy laws (GDPR, CCPA, etc.), and terms of service of websites you access.
7. Data and Privacy
We collect and process data as necessary to provide the Service, including account information, usage data, billing data, and technical data.
Data Retention:
- Artifacts (screenshots, files): Automatically deleted 24 hours after creation
- Billing records: Retained permanently for audit and compliance
- Sensitive data (headers, cookies): Stored temporarily (maximum 10 minutes), then deleted
When you use the Service to access third-party content, we act as a technical intermediary only. We do not endorse, verify, or take responsibility for third-party content.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
- The Service will meet your requirements or expectations
- The Service will be uninterrupted, timely, secure, or error-free
- Results obtained through the Service will be accurate or reliable
- Any errors in the Service will be corrected
WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THIRD-PARTY CONTENT ACCESSED THROUGH THE SERVICE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, business opportunities, or goodwill
- Cost of substitute services
- Damages resulting from unauthorized access to or alteration of your data
- Damages resulting from third-party content
- Damages resulting from your violation of these Terms or applicable law
OUR TOTAL AGGREGATE LIABILITY for all claims arising out of or relating to these Terms or the Service shall not exceed the lesser of: (A) the amount you paid to us in the twelve (12) months preceding the claim, or (B) one hundred dollars ($100).
10. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any law or regulation
- Your violation of any third-party rights
- Content you access, capture, or generate through the Service
- Any claim that your use of the Service caused damage to a third party
11. Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States.
Informal Resolution: Before filing any formal legal action, you agree to first contact us at support@riddledc.com and attempt to resolve the dispute informally for at least 30 days.
Arbitration: ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION under the Commercial Arbitration Rules of the American Arbitration Association (AAA).
Class Action Waiver: YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. There is no right or authority for any dispute to be arbitrated on a class-action basis or brought in a purported representative capacity.
You may opt out of the arbitration agreement by sending written notice to support@riddledc.com within 30 days of first accepting these Terms.
12. Termination
You may terminate your account at any time by contacting us at support@riddledc.com. Upon termination, your remaining credits will be forfeited and non-refundable.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination:
- Your right to use the Service immediately ceases
- All outstanding credits are forfeited
- All stored Content will be deleted
13. General Provisions
Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: Our failure to enforce any right or provision shall not be considered a waiver.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
14. Contact Information
For questions about these Terms, please contact:
Email: support@riddledc.com
Website: https://riddledc.com
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.